Home / Frequently Asked Questions

Find on this page the answers to the questions that we are asked very often!

How long does it take to receive my order?

Once your order has been placed on our site, the package is prepared within one working day in our workshops near Bordeaux, then the packages are shipped by Colissimo, to a relay point or to your home. It takes 3-4 days on average. In certain exceptional periods, the delay may be longer. If you want to know the status of your order, you can contact us via the contact section.

Are your products "cruelty-free", not tested on animals?

Where can we find the list of ingredients?

Why are your products not labeled organic?

Are your products vegan?

Do your products contain palm oil?

What do you have to do in case of an allergy or a reaction from the use of a product ?

How long can I keep a product?