Once your order has been placed on our site, the package is prepared within one working day in our workshops near Bordeaux, then the packages are shipped by Colissimo, to a relay point or to your home. It takes 3-4 days on average. In certain exceptional periods, the delay may be longer. If you want to know the status of your order, you can contact us via the contact section.
Frequently Asked Questions
Find on this page the answers to the questions that we are asked very often!
You have ordered on our site and, during transport, your products are damaged? If this is the case, let us know via the contact section so that we find the most suitable solution.
We did our best to create this product, you trusted us by purchasing it, and yet it was not to your satisfaction? Contact us via the contact section to find the most suitable solution (replacement, reimbursement, etc.).
ALL TIGERS makeup products have been designed and evaluated with the highest standards, by experts accustomed to conventional brands. Their observation is clear: ALL TIGERS products are simply brilliant. And that's all.
The "cruelty-free" theme should be taken with caution, since European regulations no longer allow, in theory, animal testing in cosmetics. Therefore, in accordance with European regulations, ALL TIGERS makeup is NOT tested on animals. It would seem cruel to us anyway, and unnecessary: we use well-known ingredients, whose safety is established, approved by regulations or by organic standards. Before marketing, each product placed on the market is evaluated by an expert toxicologist and subjected to safety tests. Our products cannot be sold without first obtaining its approval.
However, the term "cruelty-free" still seems relevant to us. First of all, some countries outside of Europe may require foreign brands to test on animals: if that were to happen, we would give up marketing our products in these countries. In addition, certain ingredients can involve, by their mode of production, animal suffering, even the death of the animal (eg carmine pigment, extracted from cochineal, or by-products of the meat industry) : we deliberately exclude them from any formulation.
No ALL TIGERS product contains soy. No ALL TIGERS product contains essential oils. No ALL TIGERS product contains gluten, except the COUP DE GRIFFE herbal tea.
Our products are produced in France and Italy, depending on the ranges.
Each product is formulated and manufactured to the highest standards, uses well-known ingredients that comply with regulations, and undergoes a comprehensive evaluation by a toxicological expert. This cannot prevent some people from being allergic or intolerant to a component of the formula. If, despite these precautions, you notice a reaction during use, we recommend that you immediately stop using the product and contact us via the contact section indicating the reaction observed, the nature of the product, and the place where you bought it. Our cosmeto-vigilance team will then contact you.
We are open to any partnership proposal, as long as the elementary rules of transparency and authenticity are respected for our users. For any partnership request, you can contact us via the contact section.