Frequently Asked Questions
Find on this page the answers to the questions that we are asked very often!
What are the shipping times?
Orders are dispatched within 24 to 48 hours (Monday to Friday)
What are the delivery times ?
For shipments, we generally use the Colissimo service. The delivery time is generally 48 to 72 hours. These deadlines may be extended in certain particular periods, or in the case of delivery to a relay point, and also for shipments abroad.
What are the delivery options?
What are the payment options available ?
You can pay for your purchases by credit card (service operated and secured by Stripe) or by Paypal
How does payment in 3 installments work?
We offer payment in several monthly installments free of charge thanks to our partner Alma. This option is available during the validation of the basket, and allows to stagger the payment of the order in 3 monthly installments.
A product is missing from the package I received, or it is broken or defective, what should I do?
You placed an order on our site and, during transport, your products were damaged? If this is the case, inform us via the contact section so that we can find the most suitable solution.
What is your return policy ?
We did our best to create this product, you trusted us by buying it, and yet it did not give you satisfaction? Contact us via the contact section to find the most suitable solution.
How to make a return?
Contact us via the contact section to find the most suitable solution.
How to use a coupon code ?
You can enter your promo code after finalizing your basket and before finalizing your order.
Can we combine different promo codes?
You cannot combine different promo codes on our website.
Where are your products made?
Our products are produced in France and Italy, depending on the range.
Are your products vegan?
ALL TIGERS products are vegan, they contain no ingredients of animal origin (no cochineal carmine, no beeswax, no animal fat for example…) and do not involve any animal exploitation.
Are the products not tested on animals?
In accordance with European regulations, ALL TIGERS make-up is NOT tested on animals. This seems cruel to us, and unnecessary. We use known ingredients, whose safety is established, approved by regulations or by organic standards. Before marketing, each product placed on the market is assessed by a toxicologist expert and subjected to safety tests. Our products cannot be sold without first obtaining his approval. Some countries outside Europe may impose animal testing on foreign brands: if this were to happen, we would give up marketing our products in these countries.
How to know the composition of your products?
The list of ingredients present in the products is printed on each box, and is also available on each product sheet on this website. If you have a question about one or more ingredients before deciding to purchase or out of simple curiosity, do not hesitate to Contact us for more information.
Do the products contain gluten, soy or essential oils?
No ALL TIGERS product contains soy, essential oils or gluten, except the COUP DE GRIFFE infusion which contains gluten.
Are the fragrances used in the products natural?
The fragrance of our ALL TIGERS products is a 100% natural fragrance.
What material are the packaging made of?
Lipsticks & glosses: Aluminum cap, HDPE bottle and stem (recyclable plastic), cardboard box without varnish or metal markings
Varnish: Glass bottle, HDPE cap (recyclable plastic), nylon brush
Eye shadows: PEFC-certified wooden pencil, BIO-plastic cap, BIO water-based varnish. Without case.
Are natural products as effective as industrial products?
ALL TIGERS products have been designed and evaluated with the highest standards, by experts accustomed to conventional brands. Their conclusion is clear: ALL TIGERS products are simply brilliant. And that's all.
How long can a product be kept?
The shelf life of our natural products is no different from that of an industrial product. Each product bears a logo (a small open jar) marked 6M (6 months), 12M (12 months) or 24M (24 months) indicating the optimal duration of use after opening the product, under normal conditions of use. . It is best to keep the product away from light.